Client Services Assistant

  • Location

    City of London, London

  • Sector:

    In-House Secretarial & Administration

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Mandy Scarff

  • Contact email:

    careers@thesrgroup.com

  • Job ref:

    SRG1086562_1555316365

  • Published:

    almost 3 years ago

  • Expiry date:

    2019-05-15

  • Startdate:

    ASAP

Purpose

The Client Services Assistant will work closely with all members of our successful Client Services function to assist in the ongoing delivery of a range of broad-scope services including:

  • Administrative support to our Bids and Contracts functions, both of which have a global remit
  • Preparation of scheduled (weekly/monthly) reporting to pre-existing formats.
  • Liaison with admin resources across the UK business to conduct candidate compliance audits.Client Services is a very visible, commercially-focused team working in our global HQ in London to support stakeholders in 10 countries.

Responsibilities

Proposal and formal bid support

  • Preparation and formatting of sales documentation including company overviews, capability statements, specific search proposals and candidate briefing documents.
  • Help to maintain opportunity tracking/reporting systems to include win/loss metrics, e.g. updating of Bid Tracker data
  • Ensure that our bid library is maintained and updated to a high standard.
  • Collation of global candidate placement data into tracker spreadsheet
  • Preparation of vacancy/placement info for international cross-selling purposes.

Contractual Administration and Reviews

  • Maintain contracts database - core responsibility of keeping the Preferred Supplier Agreement list and agreements folders up to date.
  • Arrange for printing/signing/scanning of contract documents.
  • Answer simple Terms of Business queries from consultants e.g. confirming commercial fee arrangements.
  • Keep the Finance team up to date with newly signed contracts/variations payment terms.
  • Review variation to standard Terms of Business requests and create letters of variation to go to Clients.
  • Carry out revenue checks on contracts signed.

Compliance

  • Working with brand admin teams to conduct monthly compliance audits against sales ledgers to check compliance on placed candidates.
  • Assist fee-earners with compliance queries regarding specific client contracts.
  • Work with Client Services Director to research/implement international screening processes.

Ad-Hoc

  • Assisting the Client Services Director with Business Intelligence/cross-selling research/administration
  • Maintaining excellent internal relationships (Fee Earners, Finance, IT etc) - understanding who can provide relevant information and ensuring that good relations are kept with key individuals

You

  • Ideally, a minimum of 6-months' experience gained in a commercial business environment
  • The ability to be highly-organised and motivated with the determination to add value and contribute to a highly successful and close-knit team
  • Keen attention to detail and a proven ability to deliver excellent standards of service to multiple stakeholders
  • Demonstrate a wide variety of communication skills - writes, speaks and presents clearly and professionally
  • Ability to prioritise and manage workloads
  • Takes pride in one's work and accountability for one's actions
  • Able to develop and follow defined processes to achieve consistent results
  • Proficient in the use of MS Office. Experience of Adobe suite an advantage

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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