Client Services Assistant

  • Location

    City of London, London

  • Sector:

    In-House Secretarial & Administration

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Mandy Scarff

  • Contact email:

    careers@thesrgroup.com

  • Job ref:

    SRG1086562_1555316365

  • Published:

    12 months ago

  • Expiry date:

    2019-05-15

  • Startdate:

    ASAP

Purpose

The Client Services Assistant will work closely with all members of our successful Client Services function to assist in the ongoing delivery of a range of broad-scope services including:

  • Administrative support to our Bids and Contracts functions, both of which have a global remit
  • Preparation of scheduled (weekly/monthly) reporting to pre-existing formats.
  • Liaison with admin resources across the UK business to conduct candidate compliance audits.Client Services is a very visible, commercially-focused team working in our global HQ in London to support stakeholders in 10 countries.

Responsibilities

Proposal and formal bid support

  • Preparation and formatting of sales documentation including company overviews, capability statements, specific search proposals and candidate briefing documents.
  • Help to maintain opportunity tracking/reporting systems to include win/loss metrics, e.g. updating of Bid Tracker data
  • Ensure that our bid library is maintained and updated to a high standard.
  • Collation of global candidate placement data into tracker spreadsheet
  • Preparation of vacancy/placement info for international cross-selling purposes.

Contractual Administration and Reviews

  • Maintain contracts database - core responsibility of keeping the Preferred Supplier Agreement list and agreements folders up to date.
  • Arrange for printing/signing/scanning of contract documents.
  • Answer simple Terms of Business queries from consultants e.g. confirming commercial fee arrangements.
  • Keep the Finance team up to date with newly signed contracts/variations payment terms.
  • Review variation to standard Terms of Business requests and create letters of variation to go to Clients.
  • Carry out revenue checks on contracts signed.

Compliance

  • Working with brand admin teams to conduct monthly compliance audits against sales ledgers to check compliance on placed candidates.
  • Assist fee-earners with compliance queries regarding specific client contracts.
  • Work with Client Services Director to research/implement international screening processes.

Ad-Hoc

  • Assisting the Client Services Director with Business Intelligence/cross-selling research/administration
  • Maintaining excellent internal relationships (Fee Earners, Finance, IT etc) - understanding who can provide relevant information and ensuring that good relations are kept with key individuals

You

  • Ideally, a minimum of 6-months' experience gained in a commercial business environment
  • The ability to be highly-organised and motivated with the determination to add value and contribute to a highly successful and close-knit team
  • Keen attention to detail and a proven ability to deliver excellent standards of service to multiple stakeholders
  • Demonstrate a wide variety of communication skills - writes, speaks and presents clearly and professionally
  • Ability to prioritise and manage workloads
  • Takes pride in one's work and accountability for one's actions
  • Able to develop and follow defined processes to achieve consistent results
  • Proficient in the use of MS Office. Experience of Adobe suite an advantage

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

Back job search