Client Services Assistant

  • Location

    London, England

  • Sector:

    In-House Contracts Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Chris Maurice

  • Contact email:

    chrismaurice@thesrgroup.com

  • Job ref:

    CSA14.6_1623687511

  • Published:

    about 2 months ago

  • Expiry date:

    2021-07-14

Job Title

CLIENT SERVICES ASSISTANT

Purpose

The Client Services Assistant will work closely with all members of our Client Services function to assist in the ongoing delivery of a range of broad-scope services including:

· Administrative support to our Bids and Contracts functions, both of which have a global remit

· Supporting on a range of corporate projects including technology deployments/integrations and change management

· Ownership of day-to-day admin of fee-earner focused technologies (e.g. LinkedIn, Sourcebreaker, proposal software)

· Management of elements of our internal data protection processes

· Responding to ad hoc data requests relating to e.g. PSAs signed, placements made etc

Client Services is a very visible, commercially-focused team working in our global HQ in London to support stakeholders in 10 countries.

Department

Client Services

Reports To

Client Services Director (with day-to-day supervision from Client Services Managers)

Responsibilities

Project support

· Supporting Client Services Director with delivery of corporate projects, providing administrative support as required

· Ownership of tech platforms that support our fee-earner activities (e.g. LinkedIn, Sourcebreaker), managing license allocations, providing usage reports etc

· Engaging with new tech platforms (for example, proposal management software) to build superuser-level knowledge, acting where necessary as Admin for user management, template builds/controls etc and helping to define best practice

- Liaise with other BS functions to input on training, content, implementation, integration etc elements

· Providing support on change management projects across the group, as required

· Maintaining excellent internal relationships (Fee Earners, Marketing, Finance, IT etc) - understanding who can provide relevant information/insight and ensuring that good relations are kept with key individuals

Bid Team support

· Preparation and formatting of sales documentation including company overviews, capability statements, specific search proposals and candidate briefing documents.

· Help to build and maintain opportunity tracking/reporting systems to include win/loss metrics, e.g. updating of Bid Tracker data, Mercury reporting views

· Support of Bid Team/Marketing on content/branding update project

Contracts Team support

· Help to maintain contracts database

· Support the completion and filing of contract documents.

· Answer simple Terms of Business queries from consultants e.g. confirming commercial fee arrangements.

· Keep the Finance team up to date with newly signed contracts/variations payment terms.

· Review variation to standard Terms of Business requests and create letters of variation to go to Clients.

Compliance support

· Assist fee-earners with compliance queries regarding specific client contracts.

· Work with Client Services Director to research/implement international screening processes.

· Coordinate data protection process activities, including logging data incidents, managing removal requests and assisting with DSARs

Person Specification

· A minimum of 6-months' experience gained in a commercial business environment

· Strong technical understanding and willingness to engage with new products

· Highly-organised and motivated with the determination to add value and contribute to a successful and close-knit team

· Keen attention to detail and a proven ability to deliver excellent standards of service to multiple stakeholders

· Demonstrate a wide variety of communication skills - writes, speaks and presents clearly and professionally

· Ability to prioritise and manage workloads

· Takes pride in one's work and accountability for one's actions

· Able to develop and follow defined processes to achieve consistent results

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.