Client Services Assistant

Job Title

CLIENT SERVICES ASSISTANT

Purpose

The Client Services Assistant will work closely with all members of our Client Services function to assist in the ongoing delivery of a range of broad-scope services including:

· Administrative support to our Bids and Contracts functions, both of which have a global remit

· Supporting on a range of corporate projects including technology deployments/integrations and change management

· Ownership of day-to-day admin of fee-earner focused technologies (e.g. LinkedIn, Sourcebreaker, proposal software)

· Management of elements of our internal data protection processes

· Responding to ad hoc data requests relating to e.g. PSAs signed, placements made etc

Client Services is a very visible, commercially-focused team working in our global HQ in London to support stakeholders in 10 countries.

Department

Client Services

Reports To

Client Services Director (with day-to-day supervision from Client Services Managers)

Responsibilities

Project support

· Supporting Client Services Director with delivery of corporate projects, providing administrative support as required

· Ownership of tech platforms that support our fee-earner activities (e.g. LinkedIn, Sourcebreaker), managing license allocations, providing usage reports etc

· Engaging with new tech platforms (for example, proposal management software) to build superuser-level knowledge, acting where necessary as Admin for user management, template builds/controls etc and helping to define best practice

- Liaise with other BS functions to input on training, content, implementation, integration etc elements

· Providing support on change management projects across the group, as required

· Maintaining excellent internal relationships (Fee Earners, Marketing, Finance, IT etc) - understanding who can provide relevant information/insight and ensuring that good relations are kept with key individuals

Bid Team support

· Preparation and formatting of sales documentation including company overviews, capability statements, specific search proposals and candidate briefing documents.

· Help to build and maintain opportunity tracking/reporting systems to include win/loss metrics, e.g. updating of Bid Tracker data, Mercury reporting views

· Support of Bid Team/Marketing on content/branding update project

Contracts Team support

· Help to maintain contracts database

· Support the completion and filing of contract documents.

· Answer simple Terms of Business queries from consultants e.g. confirming commercial fee arrangements.

· Keep the Finance team up to date with newly signed contracts/variations payment terms.

· Review variation to standard Terms of Business requests and create letters of variation to go to Clients.

Compliance support

· Assist fee-earners with compliance queries regarding specific client contracts.

· Work with Client Services Director to research/implement international screening processes.

· Coordinate data protection process activities, including logging data incidents, managing removal requests and assisting with DSARs

Person Specification

· A minimum of 6-months' experience gained in a commercial business environment

· Strong technical understanding and willingness to engage with new products

· Highly-organised and motivated with the determination to add value and contribute to a successful and close-knit team

· Keen attention to detail and a proven ability to deliver excellent standards of service to multiple stakeholders

· Demonstrate a wide variety of communication skills - writes, speaks and presents clearly and professionally

· Ability to prioritise and manage workloads

· Takes pride in one's work and accountability for one's actions

· Able to develop and follow defined processes to achieve consistent results